Privacy Policy

Kronikare Hospice India Pvt. Ltd. (“Kronikare”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit www.kronikare.org, contact us, submit an enquiry, request a callback, book services, or otherwise interact with us.

This Privacy Policy applies to all website visitors, patients, family members, guardians, attendants, caregivers, and any other individuals who communicate with us through our website, forms, phone, email, WhatsApp, or related channels.

1. who we are

Kronikare Hospice India Pvt. Ltd.
Website: https://www.kronikare.org/
Email: contact@kronikare.org
Phone: +91 91460 39339
Address: KRONIKARE hospice pvt ltd
1204, Ujwal paradise
Lane # B30/31
Ganeshnagar Dhayari
Pune 411041

2. information we collect

We may collect the following categories of information:

a. personal information
- full name
- phone number
- email address
- city, address, or service location
- relationship with the patient
- any details you choose to share in enquiry or booking forms

b. patient and care-related information
- age of the patient
- general care requirements
- health condition details shared by you
- diagnosis details shared voluntarily
- medication-related information shared voluntarily
- mobility, post-surgery, palliative, or elderly care needs
- doctor references or hospital discharge details, where provided

c. account and transaction information
- booking details
- service preferences
- payment status, billing details, or invoice-related information, where applicable

d. technical and usage information
- IP address
- browser type
- device type
- pages visited
- referral source
- date and time of access
- cookies and similar technologies

e. communication records
- emails
- WhatsApp messages
- phone call notes
- support queries
- feedback or complaints

3. sensitive information

Because we operate in the home healthcare and elderly care sector, some information you share may be considered sensitive personal data, including health condition details, medical records, history, and related care information. We collect such information only when it is necessary to respond to your enquiry, assess care requirements, provide services, comply with law, protect patient safety, or as otherwise permitted by applicable law.

Please do not share unnecessary medical details through general website forms. If detailed clinical information is needed, our team may guide you to a more appropriate and secure process.

4. how we collect information

We may collect information:

- directly from you when you fill out a website form
- when you contact us by phone, WhatsApp, or email
- when you request a consultation or service
- when a family member, guardian, or authorized representative contacts us on behalf of a patient
- through cookies, analytics tools, and website technologies
- from hospitals, doctors, labs, caregivers, payment providers, or referral partners, where permitted and relevant
- during ongoing service delivery, assessments, monitoring, follow-ups, and support.

5. why we collect and use your information

We may use your information for the following purposes:

- to respond to enquiries and callback requests
- to assess whether our services are suitable for a patient
- to create and manage bookings
- to arrange caregivers, nurses, paramedics, or support staff
- to coordinate care, visits, assessments, follow-ups, and service delivery
- to communicate with the patient, family, guardian, or authorized contact person
- to improve our services, website, and customer experience
- to maintain records, billing, payment tracking, and internal administration
- to send service-related updates, reminders, and care coordination messages
- to address complaints, disputes, or grievances
- to ensure patient safety, prevent misuse, and maintain service quality
- to comply with legal, regulatory, tax, audit, or reporting obligations
- to protect our legal rights and respond to lawful requests from authorities
Where required, we will rely on your consent or the consent of an authorized representative for specific processing activities.

6. legal basis and consent

By submitting your information through our website or by contacting us, you agree that we may process your information for the specific purpose for which it was provided.

If you provide patient information on behalf of another person, you confirm that you are authorized to do so, or that you have obtained the necessary consent, authorization, or lawful basis to share that information with us.

Where we rely on consent, you may withdraw it by contacting us. Withdrawal of consent will not affect processing already carried out lawfully before the withdrawal. If certain information is necessary for service delivery, withdrawing consent may affect our ability to provide or continue services.

7. cookies and website technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:
- understand website traffic and usage
- improve website performance and user experience
- remember preferences
- measure campaign effectiveness
- maintain website security and technical functionality.

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

8. sharing of information

We do not sell personal information.

We may share information only on a need-to-know basis with:
- internal staff and authorized team members
- nurses, paramedics, caregivers, coordinators, and medical professionals associated with care delivery
- hospitals, clinics, doctors, labs, pharmacies, or ambulance providers, where relevant
- payment gateways, billing partners, or accounting service providers
- website, hosting, CRM, communication, and technology vendors
- legal, compliance, audit, or professional advisors
- government authorities, regulators, law enforcement, or courts, when required by law
- family members or emergency contacts, where appropriate for care delivery and patient safety.

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

9. data retention

We retain personal information only for as long as necessary for:
- responding to enquiries
- delivering services
- maintaining required records
- resolving disputes
- enforcing our agreements
- complying with legal, tax, regulatory, or audit obligations.

When information is no longer required, we may delete, anonymize, or securely archive it in accordance with applicable law and internal retention practices.

10. data security

We use reasonable administrative, technical, physical, and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

11. your rights

Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you
- request correction, completion, or updating of inaccurate information
- request erasure of information where legally permissible
- withdraw consent where consent is the basis of processing
- object to or restrict certain processing, where applicable
- file a grievance regarding the handling of your information.

To exercise any of these rights, please contact us using the details below.

12. third-party links and services

Our website may contain links to third-party websites, maps, social media platforms, or communication tools. We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies separately.

13. children’s privacy

Our website and services are primarily intended for adult patients, senior citizens, family members, and authorized representatives. We do not knowingly collect personal information from children through our website except where such information is provided by a parent or lawful guardian for a legitimate care-related purpose permitted by law.

14. international or third-party processing

Some of our service providers or technology tools may process or store data on systems located outside your immediate city or state, and in some cases outside India, subject to applicable law, contractual protections, and reasonable safeguards.

15. grievance redressal

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, you may contact:

Grievance Officer: [insert full name]
Email: [insert grievance email]
Phone: +91 91460 39339
Address: KRONIKARE hospice pvt ltd
1204, Ujwal paradise
Lane # B30/31
Ganeshnagar Dhayari
Pune 411041

We will make reasonable efforts to address grievances within the timeline required under applicable law.

16. changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date. Continued use of the website after changes are posted will be treated as acceptance of the revised Privacy Policy, to the extent permitted by law.

17. contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: