These Terms and Conditions (“Terms”) govern your access to and use of www.kronikare.org and any enquiries, bookings, consultations, communications, or services requested from Kronikare Hospice India Pvt. Ltd. (“Kronikare”, “we”, “our”, or “us”).

By using this website, contacting us, submitting a form, requesting a callback, booking a service, or continuing to use our website or services, you agree to these Terms.

If you do not agree with these Terms, please do not use this website or our services.

1. company details

Kronikare Hospice India Pvt. Ltd.
Website: https://www.kronikare.org/
Email: contact@kronikare.org
Phone: +91 91460 39339
Address: KRONIKARE hospice pvt ltd
1204, Ujwal paradise
Lane # B30/31
Ganeshnagar Dhayari
Pune 411041

2. scope of website and services

Kronikare provides information and support relating to home healthcare and elderly care services, including but not limited to:
- elderly care at home
- parental care
- palliative care at home
- paramedic home care
- nursing support
- patient care support
- post-surgery or post-hospitalization care
- related consultation, coordination, and support services

Availability of any service depends on patient condition, location, staffing, assessment outcomes, operational feasibility, and other practical factors.

3. eligibility

You may use this website if:
- you are at least 18 years old; or
- you are using the website on behalf of a patient as a parent, child, spouse, guardian, legal representative, or otherwise authorized person

If you submit patient information or make a booking on behalf of another person, you represent and confirm that you are authorized to do so.

4. website information

We aim to keep all website information accurate and updated. However:
- website content is for general informational purposes only
- service descriptions may change from time to time
- prices, packages, timelines, and availability may vary
- website content does not create a doctor-patient relationship by itself
- website content should not be treated as medical diagnosis, prescription, or emergency advice

5. no emergency service guarantee

Our website and general communication channels are not a substitute for hospital emergency care, ICU care, ambulance services, or immediate life-saving intervention unless specifically stated in writing.

If the patient is experiencing chest pain, breathing difficulty, unconsciousness, severe bleeding, stroke symptoms, seizures, or any medical emergency, please immediately contact the nearest hospital, ambulance provider, or local emergency services.

6. enquiries, assessments, and bookings

When you submit an enquiry or booking request:
- you agree to provide accurate and complete information
- we may contact you by phone, WhatsApp, SMS, or email
- an enquiry does not automatically confirm a booking
- service may begin only after assessment, confirmation, staff availability, and other required formalities
- we may request additional documents, discharge summaries, prescriptions, or care instructions if relevant

Kronikare reserves the right to accept, decline, postpone, modify, or discontinue any enquiry or booking request where required for safety, operational, ethical, or legal reasons.

7. patient information and consent

You are responsible for sharing correct, complete, and timely information about the patient’s condition, medical history, medications, risks, allergies, mobility issues, infection status, behavioral concerns, and relevant care requirements.

You agree that:
- incomplete or inaccurate information may affect care planning and service suitability
- you will inform us promptly of any change in the patient’s condition
- you will obtain any family, guardian, or legal consent required for care decisions
- you will cooperate with reasonable verification, intake, and assessment procedures.

8. service limitations

Our role may vary depending on the service booked. Kronikare may provide caregiving, nursing support, monitoring, assistance with daily living, palliative support, and coordination-based services within the agreed scope.

Unless specifically agreed in writing, our services do not include:
- hospital admission
- ambulance transport
- invasive procedures beyond approved scope
- guaranteed doctor availability at all times
- guaranteed cure, recovery, or medical outcome
- medication prescription without authorized medical supervision
- services outside the booked package or agreed care scope.

9. fees, pricing, and payment

Service charges, package rates, visit fees, nursing fees, caregiver charges, and any additional costs will be communicated separately or at the time of booking.

By booking a service, you agree to:
- pay applicable fees, taxes, and charges on time
- bear any extra cost for add-on services, emergency visits, consumables, equipment, or extension of service, where applicable
- make payment through approved modes only
- not withhold payment for services already rendered unless there is a genuine billing dispute raised promptly.

We may suspend, delay, or decline services in case of non-payment, delayed payment, suspicious transactions, or billing disputes requiring clarification.

10. cancellation, rescheduling, and refunds

Cancellation or rescheduling requests should be made as early as possible through our official contact channels.

General rule:
- confirmed bookings may be rescheduled subject to staffing and availability
- same-day cancellations may attract charges if staff allocation, travel, scheduling, or resource blocking has already occurred
- completed visits, partially rendered services, consumables used, and non-refundable third-party costs may not be refundable
- refunds, where approved, will be processed within a reasonable time through the original or an appropriate payment mode.

Where a package or long-term care plan is involved, separate commercial terms may apply.

11. caregiver, nurse, and staff allocation

Kronikare will make reasonable efforts to assign suitable personnel based on patient needs and service scope. However:
- exact staff preference cannot always be guaranteed
- replacements may be made due to leave, emergency, performance, safety, or operational reasons
- staff assignment remains at our discretion
- service continuity may depend on cooperation, environment, and safety conditions at the service location

12. responsibilities of patient, family, and household

You agree to:
- provide a reasonably safe, hygienic, and accessible environment for service delivery
- treat our staff with dignity and respect
- not engage in abusive, discriminatory, violent, harassing, unsafe, or unlawful conduct
- keep valuables, cash, medicines, and sensitive documents appropriately secured
- provide necessary supplies, prescriptions, medical devices, and patient essentials unless otherwise agreed
- ensure that any doctor instructions relevant to care are shared clearly

We may suspend or terminate services if staff safety is at risk or if the service environment becomes unsuitable.

13. medicines, medical decisions, and outcomes

Kronikare and its staff rely on the information, prescriptions, discharge papers, and instructions made available by the patient, family, and treating doctors.

Unless specifically authorized and professionally qualified to do so, our caregivers do not independently prescribe medicines or make major clinical decisions. Any medical treatment decision should be taken in consultation with a licensed medical practitioner.

We do not guarantee cure, recovery speed, prevention of complications, or any particular medical result.

14. communication consent

By contacting us or submitting your details, you consent to receiving calls, SMS, WhatsApp messages, and emails from Kronikare for enquiry handling, booking updates, care coordination, payment reminders, service feedback, and related support.

15. privacy

Your use of the website and services is also governed by our Privacy Policy. By using our website or services, you acknowledge that you have read and understood our Privacy Policy.

16. intellectual property

All content on this website, including text, branding, logos, service descriptions, graphics, layouts, images, and design elements, is owned by or licensed to Kronikare unless otherwise stated.

You may not copy, reproduce, republish, modify, distribute, transmit, display, or exploit any part of the website without prior written permission from Kronikare.

17. prohibited use

You agree not to:
- use the website for unlawful, fraudulent, misleading, or abusive purposes
- submit false enquiries or impersonate another person
- interfere with website security or functionality
- upload malicious code, spam, or harmful content
- attempt unauthorized access to systems, accounts, or data
- misuse our staff contact details or service network

18. third-party links and platforms

Our website may contain links to third-party platforms such as maps, social media, payment services, communication tools, or external websites. We do not control and are not responsible for the content, availability, privacy practices, or terms of third-party platforms.

19. disclaimer of warranties

To the maximum extent permitted by law:
- the website is provided on an “as is” and “as available” basis
- we do not warrant that the website will always be uninterrupted, error-free, secure, or free from harmful components
- we do not warrant that website content will always be complete, current, or suitable for every individual circumstance

20. limitation of liability

To the maximum extent permitted by law, Kronikare, its directors, staff, caregivers, nurses, affiliates, agents, and service partners shall not be liable for any indirect, incidental, special, punitive, or consequential loss arising from:
- use of or inability to use the website
- delayed, interrupted, or unavailable services
- inaccurate information provided by the user
- events beyond our reasonable control
- treatment decisions made by third-party doctors or hospitals
- patient condition changes unrelated to our proven negligence
- third-party service failures

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

21. indemnity

You agree to indemnify and hold harmless Kronikare and its directors, employees, service staff, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising out of:
- your breach of these Terms
- false, incomplete, or misleading information provided by you
- your unlawful conduct
- disputes among family members, guardians, or third parties relating to authorization, consent, payment, or care decisions

22. suspension or termination

We may restrict, suspend, or terminate website access, communications, enquiries, or services at our discretion if:
- these Terms are violated
- payment defaults occur
- the service environment is unsafe
- cooperation is not provided
- required information is withheld
- continued service is not clinically, ethically, operationally, or legally appropriate

23. force majeure

We shall not be responsible for delay, interruption, or failure in performance caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, transport issues, staff unavailability, cyber incidents, internet failure, strikes, or other unforeseen events.

24. changes to these terms

We may modify these Terms at any time by posting an updated version on the website. The revised Terms will become effective from the date mentioned on the page. Continued use of the website or services after such update constitutes acceptance of the revised Terms.

25. governing law and jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts located in Pune, Maharashtra shall have jurisdiction over disputes arising out of or relating to these Terms, the website, or our services.

26. contact us

If you have questions about these Terms, please contact:

Kronikare Hospice India Pvt. Ltd.
Email: contact@kronikare.org
Phone: +91 91460 39339
Website: https://www.kronikare.org/
Address: KRONIKARE hospice pvt ltd
1204, Ujwal paradise
Lane # B30/31
Ganeshnagar Dhayari
Pune 411041